SHIPPING & RETURN
[SHIPPING- SAFE & FAST INTERNATIONAL SHIPPING]
We ship to worldwide. Please allow a bit of period as every jewelry is meticulously set by our Artisan and individually do the quality control by our professional teams. Delivery can be a bit flexible in accordance with courier service status.
Hong Kong (Currency in HKD)
| 540 HKD and Up | FREE | Dispatch1-3 days, Delivery 5-10 working days |
| Under 540 | Flat 50HKD | The same as above |
USA & Rest of the world (Currency in USD)
| 70USD and up | FREE | Dispatch 1-3 days, Delivery 5-10 working days |
| Under 70USD | Flat 10USD | The same as above |
These processes, carried by our experts, ensure not only exceptional quality but also secure setting that ensures the enduring original beauty of each piece. We will need this handling time 1-3 days and international shipping takes 5-10 working days in general. Please allow time-frame can be bit flexible for few days due to courier service status.
[RETURNS]
We provide hassle- free returns and exchanges in 30 days of the initial purchase date. To be eligible for return, the jewelry Must be in the same condition that you received it, with tags, and in its original package. We want you to love our jewelry, but understand if you need to return it for an exchange or refund. We don't cover shipping cost in this case. To start a return, you can contact us at tiakoreajewelry@gmail.com
Please note, earrings are not subject to this policy due to hygenic issues.
[UPON YOUR ORDER]
We are striving for the safest packing not to have any issues during the transit and we take photos of packed jewelry and packing so as you can rest assured
[EXCHANGES]
Please shop carefully and confirm the color, size and quantities before you place orders. Free exchanges are not available because our Policy does not resell the items to other clients due to hygiene reasons. Please also note, that we don't cover the shipping cost. If your product is not 100% satisfied by you, please contact us in 24 hours of receiving the products. Send us photos to tiakoreajewelry@gmail.com and our CS team will contact you for solving the issue.
[CANCELLATION]
We'd like to inform customers that all changes to orders must be made known to us via tiakoreajewely@gmail.com as soon as possible, preferably in 2 hours from the time the order has been placed as we strive to ARRANGE/ and or ship the As soon as possible. We are not able to guarantee cancellation once dispatch is done by our logistics team.
[DAMAGED ITEMS]
In case of damaged item(s), during the transit- please contact to your local post office immediately (in 24 hours) for further assistance. Then please contact us tiakoreajewelry@gmail.com. We will be happy to assist repair item(s)